Job Position

Join our dedicated IT team where your skills as a Computer Technician will make a significant impact on our mission to support and empower our organization and customers. As a Computer Technician, you will play a key role in troubleshooting and restoring technical services and equipment problems by identifying and diagnosing faults and symptoms using established processes and procedures. Your expertise will ensure that our staff and customers have the necessary tools to effectively serve our drive our initiatives forward. This position is ideal for someone who is passionate about technology and wants to use their skills to provide proactive solutions, procedures, and documentation.  You will work closely with various departments to understand their tech needs, provide timely support, and implement solutions that enhance productivity. In addition, you will seek guidance from Client Technologies Analyst, when necessary, on incidents and work orders and may assist in performing end-user training. This position is onsite only and reports to the Manager, Member Care Contact.

If you are looking for a meaningful career where you can combine your technical skills with a passion for making a difference, we encourage you to apply.

• Troubleshoots and restores technical services and equipment problems by identifying and diagnosing faults and symptoms using established processes and procedures.
• Provides documentation through 2nd Tier for end-user desktop software and hardware support.
• Maintains incidents and work orders through a call-tracking system to enhance the quality of problem resolutions (including documenting initial responses, progress toward the resolution and final resolution).
• Provides proactive solutions, procedures, and documentation for problem prevention.
• Other job-related duties as assigned.

• Knowledge of:  Requires working knowledge of desktop hardware, software, and peripheral equipment; Windows Operating System 7 and 10 (OS) and Microsoft Office applications; client/server technologies; Active Directory features and management.  Requires working knowledge of ITIL service delivery standards and best practices, and remote connectivity.
• Skill in: Strong customer service and troubleshooting skills. Excellent verbal and written communication skills. Requires accurate and efficient problem-solving ability, and highly effective communication skills verbally and in writing including the ability to communicate clearly, concisely, and courteously to customers.
• Ability to: Ability to work in a team environment; willingness to continue learning and accept instruction.

• High School Diploma or GED equivalency.
• Bachelor’s degree in computer science or related field preferred.

• 3 years of experience in computer desktop software and hardware user support.
• Must pass a criminal history background check.
• Must be available to work a flexible work schedule to support extended hours of service.

• Visual acuity to read information from computer screens, forms, and other printed materials and information.
• Hearing acuity for verbal communication, conversations, face-to-face interactions, and/or responses via telephone and telephone systems.
• Speaking ability for general communication and ability to clearly enunciate in conversations with others.

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

CompTIA A+ certification.

Scouting America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and Scouting America holiday observances.

Since 1910, Scouting America has encouraged personal growth by teaching youth how to set goals and achieve them with determination. Scouting America promotes a culture where youth, volunteers, and employees feel a sense of belonging-where every person feels respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!