Job Position

We are seeking a dedicated and detail-oriented Associate Office Assistant – Switchboard to join our dynamic Scouting America team at the Philmont Scout Ranch. This important role provides office support to ensure efficient operations of the organization. The Associate Office Assistant will manage the switchboard operations, ensuring that all incoming calls are answered promptly and directed to the appropriate departments or personnel. In addition to handling calls, you will play an integral part in maintaining a welcoming office environment, assisting with administrative tasks that contribute to the effective functioning of the organization. This position requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. By supporting various office operations, you will help facilitate our mission of making a positive impact in the community. Ideal candidates are adaptable, proactive, and have a passion for nonprofit work. If you thrive in a collaborative atmosphere and are eager to contribute to meaningful initiatives, we invite you to apply and become part of our team committed to making a difference. This position reports to the Supervisor of Customer Administrative Services.

• Maintains files, forms, office supplies, inventories, and other records. Participates in mailings and distributions.
• Greets visitors, answers phones, and supplies information.
• Provides support on special projects and assignments. Serves as backup to other office support.
• Other job-related duties as assigned.

• Knowledge of:  Customer focus.
• Skill in: Communicating effectively and managing work.
• Ability to:  Adapt; maintain stress tolerance; continuously learn; maintain a positive approach

High School Diploma or GED equivalency.

• 6 months of experience in customer service and/or office assistance.
• Basic knowledge of office procedures.
• Must pass a criminal history background check.

• Visual acuity to read information from computer screens, forms, and other printed materials and information.
• Hearing acuity for verbal communication, conversations, face-to-face interactions, and/or responses via telephone and telephone systems.
• Speaking ability for general communication and ability to clearly enunciate in conversations with others.

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Scouting America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and Scouting America holiday observances.

Since 1910, Scouting America has encouraged personal growth by teaching youth how to set goals and achieve them with determination. Scouting America promotes a culture where youth, volunteers, and employees feel a sense of belonging-where every person feels respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!